Privacy Policy
Last updated: July 2026
1. Introduction
esimexo, operated by HAYACOM HOLDINGS LU, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services.
2. Information We Collect
We collect the following types of information:
Personal Information: Name, email address, phone number, and payment details when you register or make a purchase.
Usage Data: Information about how you interact with our services, including device type, browser, IP address, and eSIM usage data.
Cookies: We use cookies and similar technologies to improve your browsing experience and analyze website traffic.
3. How We Use Your Information
Your information is used to:
• Provide and activate eSIM plans
• Process payments and issue refunds
• Send order confirmations and support communications
• Improve our services and user experience
• Comply with legal obligations
4. Data Sharing
We never sell your personal data to third parties. We may share information with trusted partners who assist in providing our services (payment processors, eSIM network operators), only to the extent necessary. All partners are bound by confidentiality and data protection obligations.
5. Data Security
Your personal information is protected using industry-standard encryption (SSL/TLS). Payment data is processed by certified payment processors and is never stored on our servers. We regularly review our security practices to ensure your data remains safe.
6. GDPR & Your Rights
We comply with the General Data Protection Regulation (GDPR). You have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data ("right to be forgotten")
• Restrict or object to data processing
• Request data portability
To exercise any of these rights, contact us at contact@esimexo.com.
7. Data Retention
We retain your personal data only for as long as necessary to provide our services and comply with legal obligations. Transaction records are kept for up to 7 years as required by tax and financial regulations.
8. Children's Privacy
Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal data from minors. If you believe a minor has provided us with data, please contact us for removal.
9. Contact
For privacy-related questions or requests, contact us at:
HAYACOM HOLDINGS LU · 30 N Gould St, Sheridan, WY 82801, USA
Phone / WhatsApp: +1 929 255 1299
Email: contact@esimexo.com
