Refund Policy
Last updated: July 2026
1. General Policy
At esimexo, operated by HAYACOM HOLDINGS LU, we want you to be satisfied with your purchase. This Refund Policy outlines the conditions under which refunds are granted for eSIM plans purchased on our platform.
2. Eligible for Refund
You may be eligible for a full refund if:
• The eSIM has not been activated and no data has been used
• The eSIM QR code was not received or failed to download
• The plan does not work in the advertised coverage area and we cannot resolve the issue within 48 hours
• A duplicate purchase was made in error
Refund requests must be submitted within 30 days of the purchase date.
3. Not Eligible for Refund
Refunds will not be granted in the following cases:
• The eSIM has been activated and data has been used
• The eSIM has expired or passed its validity period
• The user's device is not eSIM compatible (please check before purchasing)
• The user purchased the wrong plan due to their own error
• Network restrictions imposed by local carriers or governments
4. How to Request a Refund
To request a refund, please contact our support team via:
WhatsApp: +1 929 255 1299
Email: contact@esimexo.com
Include your order number, the reason for the refund, and any relevant details. Our team will review your request within 2 business days.
5. Refund Processing
Approved refunds will be processed back to the original payment method within 5–10 business days, depending on your bank or card issuer. Shipping and handling fees do not apply to digital products. Promo code discounts are non-refundable.
6. Partial Refunds
In certain cases, partial refunds may be offered if a plan was partially used but failed to deliver the advertised data allowance due to technical issues on our end. These cases are evaluated individually.
7. Chargebacks
We encourage you to contact us before initiating a chargeback with your bank or credit card provider. Most issues can be resolved directly and more quickly through our support team.
8. Contact
For any refund-related questions, please contact us at:
HAYACOM HOLDINGS LU · 30 N Gould St, Sheridan, WY 82801, USA
Phone / WhatsApp: +1 929 255 1299
Email: contact@esimexo.com
